Xeptor Technologies, Furniture & Upholstery Restoration in Pretoria GP

Base Replacements
Mechanism Replacement
Gas Cylinder Replacement
Office Chair Upholstery
Office Furniture Repairs

Frequently Asked Questions

Why should a customer hire you over another service provider?

Our services are conducted by the owner, ensuring you have personal contact. Products used by us are all BIFMA approved and comes with the best warranty.

What experience, skills, qualifications or training do you have to make you the right person for the job?

We have been in the office furniture industry for over 10 years. Our experience with new and repairing of office chairs are unique. We have completed more than 350 chair repairs over the past year alone. Our source of products are manufactured and most OEM components.

Is there a particular aspect of your trade or industry that you specialise in?

We specialize in the repairs of office chairs and furniture. Our sales department has over 35 years combined experience in the new furniture industry.

How do you normally charge for your service?

Our fee structure is based on an completed assessment done on office chairs, once completed we will quote the customer and wait for acceptance before any work is commenced.

What makes your pricing competitive?

We use high quality products only. Our products cannot be compared to cheap inferior products available in certain markets.

How can a customer save money before you start the work? Please give 3 tips

Customers are contacted and asked if they can provide photos of the chair that needs repairs. This saves a call out charge and we can quote before going to site. Where customers is capable of replacing a component safely, we can supply products and save the customer on labour costs. Regular maintenance on office chairs saves money, cleaning the chairs and keeping dust from building up increases the lifespan of the chair.

What are the typical things that you need to know before you can provide a quote to a customer?

Before we can quote, we need a clear description of the problem the customer is experiencing with the chair and photographs that can indicate what components will be required as each chair has different components. Once this information is gathered we can proceed and quote for the office chair repair.

Are you an insured business and do you guarantee your work?

We are insured and all of our product carries a no hassle replacement guarantee.

What questions should a customer ask to hire the right service professional?

Who repairs office furniture? Can an office chair be repaired? What type of gas does my office chair use? Can i replace an office chair mechanism? Where can i get castors for my office chair?

What makes you the most reliable and trustworthy person for the job?

We have been in business for over a decade. Most of our customers has been with us since we started operating. We also have reviews from 30+ various happy customers. Our business to customer relationships are outstanding. We deal with corporate clients and individuals, we give the same great service to all regardless if it is one chair of 50.

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