Frequently Asked Questions
Why should a customer hire you over another service provider?
At Black and White we offer affordable rates, excellent service and added value into every service. Attention to detail is the or motto. There is a two week guarantee on all work done.
What experience, skills, qualifications or training do you have to make you the right person for the job?
The technician, Denton Pearson, apprenticed over a 3 year period to an established and renowned Piano services company in Pretoria. Denton also has 6 years in field experience.
Is there a particular aspect of your trade or industry that you specialise in?
Piano tuning, regulation and general repairs.
How do you normally charge for your service?
COD, or payment plans available on request.
What makes your pricing competitive?
Good value for the price, with an exchange in abundance policy.
Are there any special offers you would like to offer to Uptasker customers?
Big discount on 2nd tuning if piano requires to be tuned twice.
How can a customer save money before you start the work? Please give 3 tips
1) Position your piano against an inside wall to maintain its tuning and good condition.
2) Tune the piano regularly, at least yearly, to prevent accumulated deterioration.
3) Make sure to get a professional evaluation, by a technician, before buying a second hand piano.
What are the typical things that you need to know before you can provide a quote to a customer?
I need to open the piano, before I can provide a full quotation. A standard tuning is usually an option.
Are you an insured business and do you guarantee your work?
The work is guaranteed.
What questions should a customer ask to hire the right service professional?
Is the technician experienced? How many years of experience? Does the company have references or referrals? What follow up services are provided?
What makes you the most reliable and trustworthy person for the job?
I work hard, efficiently and I'm committed to getting excellent results. Piano tuning is my passion, not just my job. I personally don't play pianos that aren't properly tuned, and I'm therfore committed to keeping the pianos in my community tuned as well. Music is life.
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Black And White
Edenvale, Gauteng, 1609
Services
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