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Frequently Asked Questions
Why should a customer hire you over another service provider?
We're more niche than the average freelancer, and we're faster and more personalized than large companies.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Armand (Owner and Head-Designer of Arvaton) is self-taught, has 7 years of experience in graphic design, and pays incredible attention to detail. He believes South Africa is in dire need of a higher standard of business, advertising, and design.
Is there a particular aspect of your trade or industry that you specialise in?
We specialize in wordmark logos and social media posts/advertisements.
How do you normally charge for your service?
Charges for services to be provided by Arvaton will be set out in the estimate or quotation that is provided to the customer. At the time of the customer’s acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until Arvaton has received this amount. Complimentary work is limited to a set number of given revisions. Arvaton has the right to refuse additional artwork/revisions.
What makes your pricing competitive?
We work according to your budget, whether it's R50, R500, or R5 000.
Are there any special offers you would like to offer to Uptasker customers?
3% discount for returning clients.
How can a customer save money before you start the work? Please give 3 tips
1. Decide on your specific target market ahead of time (e.g., businesses that have had a bad experience with cheap security companies and are ready to seek higher quality services from more professional companies).
2. Describe the look and feel of your ideal design (e.g., Professional, Modern, Premium, Cutting-Edge).
3. Decide on the main decision-maker for the project.
What are the typical things that you need to know before you can provide a quote to a customer?
- What problem would you like to solve?
- What is your budget for this project?
- What is your timeline for this project?
- How would you describe success with this project?
- What would keep you up at night if we do work together?
- What are your contact details?
Are you an insured business and do you guarantee your work?
We are not an insured business. We can guarantee high-quality work and that Arvaton will go the extra mile to serve you.
Arvaton makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Arvaton will not be held responsible for any and all damages resulting from products and/or services it supplies. Arvaton is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Arvaton responsible for any such loss or damage. Any claim against Arvaton shall be limited to the relevant fee(s) paid by the customer.
Arvaton reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Arvaton will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
What questions should a customer ask to hire the right service professional?
- Why are you considering us?
- Why do you have the budget you currently have?
- What was your experience with previous agencies or freelancers?
- Are you trying to solve an important problem?
What makes you the most reliable and trustworthy person for the job?
Because we work with quality clients, we only service so many clients at one time. Thus, we can give you our full attention and work faster than large companies with cookie-cutter processes and overloaded freelancers.
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Arvaton
Tzaneen, Limpopo, 0920
