Emphasis on timing and quality has enabled Bergen’s Appliance Repairs & Spares to set itself apart in an industry that often has customers pulling their hair out in frustration. The franchise was created in 1999; the company was started with the express purpose of bridging the gap between the service expected and the service delivered in the industry. “People are used to the so-called bakkie operators and back yard mechanics. I realized that there was a need for a brand other than what was available in the market at that stage”, says Adriaan van Bergen, franchisor of Bergen’s.