CJN IT Solutions

CJN IT Solutions

CJN IT Solutions provides a variety of IT related services, specialising in IT support and maintenance for businesses since 2003. We provide comprehensive IT solutions to our customers, ensuring you do not need to deal with multiple service providers for your IT support needs. Our expertise in the IT sector will ensure your IT systems are running and being utilized optimally.

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Frequently Asked Questions

Why should a customer hire you over another service provider?

• Our IT support SLA rates are affordable and offer great value. • We are an established business, rendering IT support services since 2003. The business owner is actively involved in the IT management of the day-to-day operations, ensuring that you receive reliable service of the highest standard. • We only employ technicians with proven knowledge and experience in their field of expertise. • Our response times are second to none, with problem resolutions usually complete within 24 hours. Customers opting for our IT support contract option can expect even faster turnaround times, of 1 to 4 hours depending on the nature of the problem. • We provide a complete IT solution and there is no need for you to engage with multiple service providers as we do all that is necessary on your behalf.

What experience, skills, qualifications or training do you have to make you the right person for the job?

We are a Microsoft small business specialist. We have the skills, experience and expertise to solve IT related problems fast.

Is there a particular aspect of your trade or industry that you specialise in?

We specialise in IT support and maintenance for businesses. We provide comprehensive IT solutions to our customers, ensuring you do not need to deal with multiple service providers for your IT support needs. Our expertise in the IT sector will ensure your IT systems are running and being utilized optimally.

How do you normally charge for your service?

We offer business IT support on both an ad-hoc and SLA basis: Ad-hoc IT support services is provided on a reactive basis and is charged per hour. This form of onsite IT support is if you rarely have IT problems and only require occasional support. Our IT support SLA provides an unlimited amount of support hours per month at a fixed monthly fee that is cost effective and provides proactive maintenance and support. This is for businesses which require ongoing support to their IT infrastructure and cannot afford downtime arising from IT-related problems.

What makes your pricing competitive?

We have been in the IT industry for over 16 years and have developed a unique support product for our clients which we can offer corporate level IT support at a price they can afford. We are listed with the top computer hardware and software suppliers and can source you the best possible price.

Are there any special offers you would like to offer to Uptasker customers?

We would like to offer a 21 % discount on a SLA for IT support services for a 12 month period.

What are the typical things that you need to know before you can provide a quote to a customer?

Business name, contact nr, email address, business address, vat nr, contact person, specifications of quote.

Are you an insured business and do you guarantee your work?

Yes, we are insured and Yes, we do guarantee our work.

What questions should a customer ask to hire the right service professional?

Some considerations when choosing an IT support and services provider for your business: 1. Am I receiving value for money? 2. Are they reliable and do they have a proven track record? 3. Do they have the skills required to resolve IT support maintenance problems effectively? 4. What are the turnaround times of IT support Companies to resolve problems?

What makes you the most reliable and trustworthy person for the job?

We have been in the IT industry since 2003 and have developed a unique support product for our clients, which has resulted in a 100% retention rate for our contracted customers. Our customers will testify on our behalf that we are: Results driven, cost-effective, fast, efficient & reliable



CJN IT Solutions

Hatfield, Pretoria, Gauteng, 0083
2003/039585/23